Self-exclusion from the gambling website, casinos and gaming halls

Duration: From 3 months to 5 years

Enrolling in the self-exclusion program is free, confidential and irrevocable.

Is it for me?

The self-exclusion program is intended for anyone who wants to stop gambling online and at Loto-Québec’s casinos and gaming halls.

It’s the most restrictive type of self-exclusion. It lasts longer than the break from gambling and has a broader scope than online self-exclusion since it also bars you from physically entering casinos and gaming halls.

Once activated, total self-exclusion is irrevocable for the entire time you selected. It is also renewable.

What does it involve?

It’s a formal commitment

Your lotoquebec.com account will be deactivated, and you won’t be able to open a new one since any sign-up request will be blocked.
Your name and photo will be on a list. Anyone appearing on this list will be barred from entering casinos and gaming halls.
Enrolling in the program is irrevocable, and once it’s activated, the access ban can’t be interrupted or lifted.
You commit to not using deception techniques to make it harder to identify you, such as disguises or someone else’s ID cards.

It’s Loto-Québec supporting you

If a self-excluded person is spotted at a Loto-Québec gambling location, the staff will offer help, and the person will be escorted outside. A note will also be added to their file.
Every new online customer’s identity is checked to make sure a person enrolled in the program can’t open a new account.
Loto-Québec won’t send you any communications (including Casino Privilège ones) during your self-exclusion and for one year after your self-exclusion ends. Once your self-exclusion has ended, you must resubscribe to mailings if you want to receive Loto-Québec communications again.

How do I do that?

Before enrolling

You can’t enrol in the total self-exclusion program yourself; you must ask a gambling location staff member to do it for you or contact a designated resource to support you as you take these steps.

Loto-Québec staff are trained to support anyone who asks for help or shows signs of distress. This is what we call the support chain. It’s implemented to support the person and lead them toward resources that can help if needed.

Contact a resource

Who can I contact?

Without an appointment

You can ask any staff member for help at a casino, gaming hall or Loto-Québec office (Montréal or Quebec City).

By appointment only

Contact a designated support centre to make an appointment.

Enrolling or renewing

You must enrol or renew your enrollment at the location with a qualified person helping you through the process.

How to enrol

We’ll help you complete a form  It’s a quick process. Remember to bring your photo ID.
We’ll take your picture It’ll be added to the list of self-excluded persons. This list is only used by designated staff members at Loto-Québec casinos and gaming halls. It helps them recognize you if you go to the location.
We’ll close your account Your lotoquebec.com account will be closed, and you won’t be allowed to open a new one before the self-exclusion period ends.

After enrolling

When you enrol, we’ll offer to plan for you a call with a Gambling: Help and Referral specialist, who will call you within 2 weeks of enrolling.

During the confidential call, the counsellor will listen to and support you and give you information and references to manage your gambling habits. They will direct you to the support services and resources available to you based on your conversation. It’s up to you to use them—or not.

Keep in mind: You can use this service throughout your self-exclusion or at any other time, even if you chose not to take their call when you enrolled.