Self-excluding from lotoquebec.com

Duration: From three months to five years

Enrolling in the self-exclusion program is free, confidential and irrevocable.

Is it for me?

The self-exclusion program is intended for anyone who wants to stop gambling on lotoquebec.com.

The program lasts longer than the break from gambling since it blocks your access to the site for a time ranging from three months to five years.

Once activated, online self-exclusion is irrevocable for the entire time you selected.

What does it involve?

It’s a formal commitment

Your lotoquebec.com account will be deactivated.
Enrolling in the program is irrevocable, and once it’s activated, the access ban can’t be interrupted or lifted.

It’s Loto-Québec supporting you

Every new online customer’s identity is checked to make sure a person enrolled in the program can’t open a new account.
Your Casino Privilèges Club membership is suspended, and you won’t be able to sign up while your self-exclusion is in effect.
Loto-Québec won’t send you any communications (including Casino Privilèges ones) during your self-exclusion and for one year after your self-exclusion ends (except for the Lotteries Newsletter, from which you must unsubscribe yourself).
Loto-Québec will refund you any balance remaining on your account.

How do I do that?

Before enrolling

Loto-Québec staff are trained to support anyone who asks for help or shows signs of distress. This is what we call the support chain. It’s implemented to support the person and lead them toward appropriate support resources.

Who can I contact?

If you would like support as you go through the self-exclusion process from the Loto-Québec gaming website, you can call the lotoquebec.com customer care centre at 1-866-611-5686 to get help from a qualified staff member.

You can also do it without assistance by going to the Manage My Gambling section of your customer account on lotoquebec.com.

Enrolling or enrolment

You can enrol in the self-exclusion program by going to the Manage My Gambling section of your customer account on lotoquebec.com or with the help of a qualified staff member at the lotoquebec.com customer care centre.

How do I enrol?

Log in to your account on lotoquebec.com and go to the Manage My Gaming section. It’s a quick process. You just need to read the self-exclusion terms and conditions and complete a short online form.
We’ll block your account Your lotoquebec.com customer account will be blocked, and you won’t be allowed to open a new one before the self-exclusion period ends.

After enrolling

When you enrol, we’ll offer to plan for you a call with a Gambling: Help and Referral counsellor, who will call you within 2 weeks of enrolling.

During the confidential call, the counsellor will listen to and support you and give you information and references to manage your gambling habits. They will direct you to the support services and resources available to you based on your conversation. It’s up to you to use them—or not.

Keep in mind: You can use this service throughout your self-exclusion or at any other time, even if you chose not to take their call when you enrolled.